In making the connection with the end user for technology, good communication skills are crucial. We did not only learn about the theory of verbal and non-verbal communication, the curse of knowledge and dialoguing (active listening and skilful questioning), but also put the theory into practise via exercises. We reflected upon how (in our project work) we could really make the connection with our end users and lead groups in co-creation.
Week 3 - Communication
Inge Vervoort, Program coordinator Community Service Engineering